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                                                             Fansphera Privacy Policy

Effective Date:July 14, 2024

Welcome to Fansphera!

Fansphera is a platform that helps connect fans with creators they love. “Fansphera,” “we,” “us,” and “our” refer to Fansphera, Inc., this platform, and the services offered by Fansphera, including the Fansphera iOS app, the Fansphera Android app, Fansphera APIs, Fansphera embeds, www.Fansphera.com, and Fansphera’s other websites. This Privacy Policy is part of our Terms of Use, and describes how we collect, use, and share information.

Information You Provide Fansphera

This is information that you provide to us through text fields, such as your name, payment information, and benefits. The information of this type that we require you to provide differs depending on whether you create an account, become a fan, purchase a subscription or other offering, otherwise engage with a creator, or become a creator, and typically includes at least:

You may also have the option to sign up for Fansphera using a Facebook, Google, or Apple account. We will ask for permission to access basic information from your Facebook, Google, or Apple account, such as your userID, full name, email address, and profile picture. You can choose to stop sharing that information with us at any time by going to Facebook, Google, or Apple to remove Fansphera’s access to that account and your ability to use it to log in to Fansphera. In order to use an account with one of these companies to sign up for Fansphera, these companies may require you to share personal data with them, including information about your usage of Fansphera. As applicable to you, please consult the Facebook, Google, and Apple privacy policies to learn more about that.

You may also have the option to add more information to your public profile, such as a location, social media links, and an about section, which we store along with the other information that we collect.

Audience / Fan

An audience/Fan is someone who subscribes and/or makes a purchase on Fansphera, which may come with special benefits from creators or freelancers they love. As an audience/fan, you must provide your payment information to our payment partners. You can see the Privacy Policy for these payment partners on the PayPal and Stripe  sites. Fansphera stores the expiry and postal code associated with your payment card, but does not store your full payment card number. Instead, Fansphera uses a service provider to create a token that represents your card’s primary account number, which Fansphera then stores. If you choose to pay using a payment partner that requires you to provide to them your personal data like name and email address, such as PayPal, then that payment partner may provide that information to Fansphera.

We collect and process information about the creators you subscribe to and/or support, the memberships and other offerings you purchase, and what benefits you receive. As an audience/fan, if you select a membership or offering with a physical benefit then you will be asked to optionally provide your shipping information, including phone number. We may also derive your location from your self-disclosed country, your IP address, and/or your payment card.

Creators / Freelancers

A creator/freelancer is someone who creates a page on Fansphera to engage with audiences/fans who purchase memberships or offerings on Fansphera to support the creator’s creations. To become a creator or freelancer, you must create a page that describes what you are creating and any benefits or services you are offering. To receive payouts, you have to create an account with one of our payment partners: PayPal, Stripe, or Payoneer. If you choose to receive payouts using a payment partner that requires you to provide to them your personal data like name and email address, such as PayPal, then that payment partner may provide that information to Fansphera. You may also be required to provide your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location and the type of creations that you create, you may have to provide Fansphera some combination of the following:

Additional Information We Collect

Automatically Collected Information

We automatically receive information when you view creations on or otherwise interact with Fansphera, even if you have not created an account. For example, when you visit Fansphera.com, view or interact with a Fansphera embed on another website or mobile app, use Fansphera’s mobile apps, sign into Fansphera’s services, or view or interact with an email from Fansphera, we may automatically receive information about you, including:

Messages and Comments on Fansphera

When you send or receive messages or when you post or are mentioned in comments or messages on Fansphera, we collect the contents of those messages and comments as well as information about related activity, including the timestamp of those messages and comments and who has viewed those messages or comments.

User Research Studies & Surveys

We conduct research about current, former, and prospective creators and audiences. From time to time, we may solicit your participation in such a research study and, if you choose to participate, then we may observe how you use Fansphera and may record video, audio, and images of you using Fansphera and your interview with Fansphera researchers. As part of these research studies we may also ask you to answer survey questions, including about how you use Fansphera and how you perceive Fansphera’s services and brand. When you answer these questions, we will store your responses.

Event Information & Surveys

From time to time, we may solicit your participation in surveys related to Fansphera events. In order to better understand and serve creators and fans, we may ask you for demographic information, including information related to your gender identity, ethnicity, race, age, sexual orientation, earnings, and accessibility, which you may optionally choose to provide. We collect such information to help us better understand the overall population of creators and fans that use Fansphera, to develop and market events for creators and fans, and to showcase creators for greater discoverability, including at such events. When you complete these surveys, we store your survey responses, including any such demographic information you choose to provide.

We may also request information from you at in-person and online events. This information may include your name, email address, mobile phone number, details about the types of creations you create, and survey or feedback responses.

Blogs & Creator Education Sites

We may collect and store your email address, your comments, and your profile information from our blog and creator education sites.

Information from Third-Party Accounts

After creating a Fansphera account, you may be able to connect your social media account(s) (e.g. Twitter, Facebook, YouTube, TikTok, and Twitch) with Fansphera and we may collect and store some information related to those accounts, including:

You may also grant Fansphera access to these third-party accounts in order for some Fansphera features to operate. When you connect such a third-party account to your Fansphera account, that third-party service will typically present a page that describes the information that Fansphera can access and/or permissions you are granting to Fansphera to take actions on your behalf. At any time, you may be able to revoke Fansphera’s access to those accounts using the respective third party’s settings page (e.g. here for Google).

Fansphera uses YouTube API services. By using Fansphera in connection with YouTube API Services, you agree to be bound by the YouTube Terms of Service.

Promotions

Fansphera may operate certain promotions from Fansphera-operated accounts on third party platforms such as Instagram, Twitter, and Facebook. Personal data collected by Fansphera as part of such promotions will be used in accordance with this Privacy Policy.

Information Collected by Third Parties

Cookies

Third parties may use cookies on our website. A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. Please see our Cookie Policy for more information on the use of cookies on Fansphera. You can see and adjust your cookie preferences for your current browser for Fansphera.com.

Social Media Features and Widgets

We may use social media and related products and features, including  the Facebook Like button, and widgets, such as the Share button or similar interactive mini-programs that run on Fansphera. These features may collect your IP address and other personal data, including which page you are visiting on our site, and may set and/or read cookies. Social media features and widgets are either hosted by a third party or directly on Fansphera. For more information on the technologies used by these third parties, the information they collect, and how that information is used, please refer to their respective privacy policies. Below are links to the privacy policies of the most used such services for easy reference:

How We Use Information

As applicable, we use the information we collect to:

Information Shared with Creators

By subscribing, purchasing a membership or offering on Fansphera that is offered by a creator, or otherwise engaging with or becoming a fan of a creator, you agree to share personal data with that creator that may include:

We may solicit your participation in surveys related to particular creators on Fansphera. For example, when you subscribe and/or make a purchase on Fansphera or when you cancel a subscription, you may be asked to optionally take a survey about that choice. If you choose to participate in that survey, then you agree that your responses, which may include your personal data like full name and email address, will be shared with the associated creator.

When you use Fansphera to send a message to another user, including a creator, the contents of that message will be shared with the recipients you select.

Fansphera maintains a Data Processing Agreement governing how creators are permitted to process the information that is shared with them. Which details a creator’s promise to protect the privacy of their fans during and beyond their Fansphera relationship.

As part of offering and operating a creator page and/or membership on Fansphera, a creator may use one or more third-party services. These third parties may, for example, host creations or help deliver benefits, including shipping packages to audiences/fans. Accordingly, creators may share audience/fan personal data with such third-party services and/or enable audience/fan to elect to share personal data with such third-party services in order to receive offerings or membership benefits or otherwise participate in a membership or related event. Fansphera provides information about many of these third-party services, though it is not exhaustive as creators may also use other services. You should review the privacy policies of these third-party services in order to understand how they collect, use, and share personal data.

Information Shared with Communities on Fansphera

By subscribing, purchasing a membership or offering on Fansphera that is offered by a creator, otherwise engaging with or becoming a fan of a creator, or by creating a creator page yourself, you are joining a Fansphera community associated with that creator. This community is composed of the creator and people who have subscribed to, purchased a membership or offering on Fansphera that is offered by, or otherwise engaged with or become a fan of that creator, including those who subscribed to that creator for free. You agree to share personal data with that community that may include:

This personal data may be displayed in your community profile, which may have more information than your public profile and is visible to fellow community members. 

When you comment on a post, like a post or message, react to a post or message, join a chat room, send a chat message, express interest in an event, join an event experience, and take other community actions you are visible to the associated sections of those Fansphera communities. When you are typing a message in a chat room or other community space, this may be displayed to the other people in that chat room or community space. Comments, messages, likes, and reactions in community spaces are visible to the associated Fansphera community and community members who later join the associated community space may be able to see the full history of comments, messages, likes, and reactions. For example, chat messages sent to a community chat room or community event experience are visible to the sections of that community associated with the chat room or event. Similarly, comments, likes, and reactions related to a post visible to a community are visible to the sections of that associated community that can see that post. If the visibility of a post or community space later changes, then the visibility of the associated comments, messages, likes, and reactions may also change along with it. For example, if a post is later made available to a larger section of a Fansphera community, then the comments, likes, and reactions on that post may also become available to that section of that Fansphera community.

Information Shared with the Public

The following information may be publicly accessible or otherwise shared with members of the public:

Information Shared with Third Parties

We never sell your information to third parties. Other than information that is shared with creators, shared with communities on Fansphera, or shared with members of the public, we will only share data with third parties under the following circumstances:

Your Preferences and Control over Your Data

Choosing Your Preferences

On www.Fansphera.com, you may find your settings in the right navigation panel after you log in to your Fansphera account. Settings let you see and adjust your account preferences, including privacy preferences. You can separately see and adjust your cookie preferences for your current browser for Fansphera.com.

Opting out of Marketing

You may opt out of marketing at any time in every marketing communication as applicable. You may also adjust your preferences in your settings.

Opting out will stop marketing emails and SMS/MMS as applicable. Please allow up to 30 days for your opt-out request to be processed. If you have an account with Fansphera, you will continue to receive service-related emails and texts if you have opted into receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.

We may work with third-party advertising partners to market our services. You can opt your current browser out of interest-based advertising from partners that adhere to the Digital Advertising Alliance’s Principles for Online Behavioral Advertising at https://optout.aboutads.info. On Android, depending on your version of Android, you can delete the advertising ID for your current device in your Android phone’s settings or you can opt your current device out of interest-based advertising by enabling “Opt out of Ads Personalization” in your Android phone’s settings (precise directions and setting name may be different on different Android versions). On iOS 13 and previous versions only, you can opt your current device out of interest-based advertising by enabling the “Limit Ad Tracking” setting in your iOS phone’s settings (precise directions may be different on different iOS versions). On iOS 14 and later versions only, if you don't want to allow apps to access your current device’s iOS Identifier for Advertising, you can disable the “Allow Apps to Request to Track” setting in your iOS settings (precise directions may be different on different iOS versions).

Controlling Your Data

We enable individuals to:

You can do this on Fansphera in the following ways:

If you are unable to log in to your account, and are unable to recover your account with a password reset in order to lodge your privacy request, then you may reach out to contact@Fansphera.com. We reserve the right to refuse access to or recovery of an account, at our sole discretion, in order to prevent an unauthorized takeover of your account or unauthorized access to your personal data.

Verification of Requests

Users typically maintain password-protected accounts with Fansphera. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging in to your Fansphera account, or to verify your identity in another manner.

If we are unable to adequately verify your request at our sole discretion then, in order to protect against unauthorized access to personal data, we reserve the right to deny the request.

Do Not Track Signals

Your browser may be configured to transmit a “Do Not Track” signal to websites that you visit. There is no industry-standard approach to what this signal means. Accordingly, Fansphera does not monitor or otherwise respond to these “Do Not Track” signals.

 

EU Privacy Laws and Data Transfers

Fansphera is a global company. By using Fansphera, you agree that your personal data may be transferred to and stored in the United States, and handled as described in this Policy. Fansphera acts as a data controller, as defined under applicable law. If you reside in the European Union (including EFTA States), the United Kingdom, or Switzerland, Fansphera Portugal acts as a controller of your personal data. If you reside anywhere else, Fansphera, Inc. acts as a controller of your personal data.

Fansphera processes personal data based on different legal grounds depending on the circumstances. This includes performance of a contract, legitimate interest, legal obligation, and consent where appropriate. Where we rely on consent, you may withdraw such consent at any time.

Contractual Protections Covering Transfers

Where appropriate, Fansphera transfers of personal data of individuals in the European Union (including EFTA States) and the United Kingdom outside of those locations are performed based on contractual obligations placed on the recipient of the personal data.

Data Privacy Framework and Principles

Fansphera, Inc. adheres to the EU-U.S. Data Privacy Framework Principles and the Swiss-U.S. Data Privacy Framework Principles and complies with the associated EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the collection, use, sharing, and retention of personal data transferred from the European Union (including EFTA States), the United Kingdom, and Switzerland to the United States. As applicable, we do not, however, rely solely on the EU-US Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, or the Swiss-US Data Privacy Framework as our lawful basis to transfer personal data from the European Union, EFTA States, or the United Kingdom. To learn more about the Data Privacy Framework program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

With respect to the personal data received or transferred pursuant to the Data Privacy Frameworks, Fansphera, Inc. is subject to the regulatory enforcement powers of the US Federal Trade Commission. Under certain circumstances, Data Privacy Framework participants may be liable for the transfer of personal data from the EU, EFTA States, or the United Kingdom to third parties outside the EU, EFTA States, and the United Kingdom. If you have a dispute with us about our Data Privacy Framework compliance, we ask that you first submit any such complaints directly to us at contact@Fansphera.com. If you aren’t satisfied with our response, you may contact JAMS – the US-based independent alternative dispute resolution provider responsible for reviewing and resolving complaints about our Data Privacy Framework compliance free of charge to you – via https://www.jamsadr.com/eu-us-data-privacy-framework. In the event your concern still isn’t addressed by JAMS, you may be entitled to a binding arbitration under the Data Privacy Framework and its principles. More Information about this arbitration process can be found here.

Complaints

We take your privacy queries seriously, and are committed to resolving any complaints that may arise about our collection or use of your data. If you believe your privacy rights have been infringed, we encourage you to contact our DPO at contact@Fansphera.com. You may also have the right to complain to the appropriate data protection supervisory authority.

 

Our Data Retention Period

Fansphera stores your personal data until it is no longer necessary to provide our services, or until you ask us to delete it. We may continue to retain some information even after you delete your account if we are required to do so in order to comply with applicable laws.

Security

The security of your personal data is important to us and we follow industry standards to protect it.

Children

Fansphera is not directed to children, and you may not use Fansphera if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or legal guardian to do so on your behalf). You must be at least 18 years old or have your parent’s or legal guardian’s permission to have a creator page on Fansphera or to purchase an offering or subscription on Fansphera.

Changes

We may sometimes make changes to this Privacy Policy. If we make a change to this Policy that, in Fansphera’s sole discretion, is material, then we will let you know before the changes come into effect. Continuing to use Fansphera after a change to this policy means you accept the new policy. If you have any questions, please email contact@fansphera.com.

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